Mr. Smith is Florida Blue’s market president for the North Florida Region. He is responsible for business market growth, customer and community engagement across 36 North Florida counties. Previously he was group vice president, Service Organization and Business Process Management Organization (BPMO). He was responsible for leading a team of approximately 2,000 people who provide service to more than 3 million customers and helped Florida Blue achieve market leading customer satisfaction. Throughout his career, Smith has been active in the community serving on Boards for the PACE Center for Girls, Ritz Theatre & LaVilla Museum, First Coast YMCA, Communities in Schools-Florida, Cathedral Arts Project, Jacksonville Chamber Board of Governors, United Way, 2014 and Campaign Cabinet, Economic Development Council of Tallahassee/Leon County, Inc., Big Bend Minority Chamber of Commerce/Tallahassee, Incepture, OptaComp and the Florida Blue Foundation, Florida Blue’s philanthropic affiliate. Smith holds a Bachelor of Science in Electrical Engineering from Florida State University. He is a graduate of the Advanced Management Program at Harvard Business School, the Advanced HR Executive Program at University of Michigan and Leadership Jacksonville.
